Doświadczenie pacjenta

Expert Care from your Favorite Chair

To make it easier for you to get medical care, Cook County Health Express Care offers virtual visits to help treat basic medical issues. This means you can talk to a licensed Cook County Health provider from the comfort of your home. It’s fast, easy, and convenient — all you need is a computer, tablet, or smartphone and an internet connection!

Benefits of Virtual Visits

Care at Home

Private & Secure

Easy to Use

Start a Virtual Visit

Cook County Health Express Care offers virtual visits from 11:00am-7:00pm, Monday through Sunday.

This service is available for adults and children of all ages.

What We Treat

Medical conditions
CCH Express Care treats

What CCH Express
Care does not treat

*The conditions above are guidelines and not a complete list. In-person visits are sometimes necessary. Call 312-864-0200 to make an in-person appointment.

If you are experiencing a life-threatening event, call 911 or go to the nearest emergency room immediately.

How Does a Virtual Visit Work?

Virtual visits are a convenient option for certain appointment types. During the visit, you will be able to see, hear, and speak to a CCH provider and they will be able to see, hear, and speak to you.

If you encounter any technical issues, please call 312-864-7225.

Interpreters are available for patients who speak Spanish, Polish, Mandarin, Russian, Arabic, Hindi and other languages.

You must be in the State of Illinois at the time of your visit.

Be sure you are in a comfortable location during your visit. A provider will not be able to conduct a visit if you are driving.

You can invite family members to the visit to participate in your care journey, chat with your provider, and turn on captions and translations, using the buttons at the bottom of your screen.

If there is a long wait, you will receive an approximate wait time and can decide whether to wait.

Tips for your virtual visit

Find a quiet, private place with good lighting.
Make sure your device is up to date and close all other applications.
Sprawdź, czy masz dobre połączenie internetowe lub komórkowe.
Consider using headphones in case there is background noise.

Your provider may be able to:

You can talk to a Cook County Health Express Care provider from the comfort of your home.

However, if you need to be seen in person, Cook County Health operates two hospitals and a network of convenient community clinic locations throughout Chicago and suburban Cook County.

To make an appointment for an in-person location,

We are here for you,
even after your virtual visit.

We want to make sure you have access to ongoing medical care. Your Cook County Health Express Care provider can connect you with a primary care physician or specialist depending on your health needs so you can continue to receive care. At Cook County Health, your health has a home.

Affordable Care

Cook County Health is committed to serving the health care needs of the residents of Cook County, regardless of their immigration status or ability to pay.

Cook County Health Express Care accepts most insurance plans. Visit our Billing & Insurance page for more information.

Financial Counselors can help you determine what health benefits you may be eligible for, including CareLink, Cook County Health’s program to help patients cover medical costs. To speak with a financial counselor, call (312) 864-2224.