Pay My Bill

Cook County Health offers patients a few ways to pay their bills.
You may either pay by mail or make an in-person payment at one of our walk-in locations listed below. We currently accept payments in cash, check or money order. Please make any checks or money orders payable to Cook County Health. 
Paying by Mail

Please send your payment to:  

Cook County Health
P.O. Box 70121
Chicago, IL 60613

In-Person Payment
 
You may make an in-person payment at any of the following locations: 
John H. Stroger, Jr. Hospital
Cashier’s Office
1901 W. Harrison St. – Suite 1370
Chicago, IL 60612
Monday through Friday from 8:30 am to to 4:30 pm
Provident Hospital of Cook County
Patient Financial Services Department
500 E. 51st St. – Room 2039
Chicago, IL 60615
Monday through Friday from 8 am to 4 pm
Oak Forest Health Center 
Patient Financial Services Department
15900 S. Cicero Ave 
Building B – Room 18D 
Oak Forest, IL 60452 
Monday through Friday from 8 am to 4 pm  
Questions About Your Bill 
If you have questions regarding your bill, making a payment, payment arrangements or printing bills, you can visit one of the walk-in locations listed above, or you can call the Financial Assistance Office at (866) 223-2817, Option 2, Monday through Friday from 8 am to 4 pm. 
Below is a list of current health services costs. 

Financial Assistance Options

Cook County Health will not deny services to any patient based on their ability to pay.
However, federal rules require us to send bills to all patients. If you are uninsured and do not apply for financial assistance, you will still be responsible for the full amount of your bill.  
We offer several different financial assistance options for patients who need help paying their bills.  
If you need health insurance, please call (312) 864-8200 to learn more about your coverage options. Our Financial Assistance Office will help you determine your Medicaid and Medicare eligibility and walk you through the redetermination process. Our certified application counselors are also available to help you enroll in a plan through the Illinois Health Insurance Marketplace or help you apply for two financial assistance programs: CareLink and the Illinois Hospital Uninsured Patient Discount Act. 
About CareLink 
CareLink is a free program that helps Cook County residents cover the cost of treatment at any Cook County Health facility. CareLink is specifically designed to assist uninsured or underinsured patients and  help cover the costs of services at Cook County Health, including clinic visits, lab tests, hospital stays and urgent or emergency services. 
For more information about CareLink and how to enroll, please call (866) 223-2817. Please keep in mind that individuals eligible for Medicaid, Medicare or other public health care programs must apply for these options before applying for CareLink. Our financial counselors will help with applications to these programs first. 
Enhanced Benefits for Carelink Participants 
Cook County Health’s CareLink financial assistance program now offers enhanced benefits and coordinated access to health care services for uninsured patients. The program aims to provide Care Coordination Services to help individuals stay healthy and avoid unnecessary and expensive visits to the emergency room. Individuals enrolled in the program receive assistance from Care Coordinators who help the patient improve their health through regular clinic visits and check-ins. All Carelink participants are eligible for these enhanced benefits. 
To learn more about these benefits, please click below: 
About Illinois Hospital Uninsured Patient Discount Act 
Illinois Hospital Uninsured Patient Discount Act is a discount program established to help residents living in the State of Illinois (but outside of Cook County) who are uninsured to pay for their health care services at Cook County Health. 
Cook County Health accommodates and respects all cultures and backgrounds. We have staff who can provide direct assistance in English, Spanish, and Polish and have access to 170 additional languages through an interpreter phone line. It is our mission to deliver health services with dignity and respect, regardless of an individual’s ability to pay or where they are from. 
For more information call (866) 223-2817 or (312864-2224, Monday through Friday from 8 am to 7 pm or Saturdays from 9 am to 5 pm. 
How to apply 
To apply for Financial Assistance Program, patients can complete one of the below applications and walk-in to the nearest Cook County Health facility to speak with a financial counselor. Individuals should be prepared to give basic information about household size and income; and the birth dates of individuals living in the household. 
Download and complete a Financial Assistance Application: 
To see a list of documents required to submit an application, please click below: 
You do not have to be a current or former patient of Cook County Health to apply for financial assistance or obtain help in applying for state and federal assistance. If you are thinking about using any one of our facilities and want to know what financial assistance you may be eligible for before you receive the service, you can talk to a financial counselor. Assistance is available on a sliding scale. You may be responsible for service fees, which will be explained when applying for financial assistance. Patients have 90 days from date of service(s) to apply for financial assistance. After 90 days, your bill might go to collection. 
Bilingual financial counselors are now at all Cook County Health locations. 
For more information, call (866) 223-2817 or (312) 864-2224. 
HIPAA Authorization Form 
Use this form if you would like to give permission to Cook County Health to speak with another individual on your behalf: 

Accepted Insurance

Medicaid Plans
ACA Adults 19-64 year olds not living with their own minor children Family Health Plan Participants Children 18 years and younger, pregnant women, parents/ relative caregivers Integrated Care Program for Seniors and Persons with Disabilities (SPDs) without Medicare

CountyCare
www.countycare.com
(312) 864-8200

CountyCare
www.countycare.com
(312) 864-8200

CountyCare
www.countycare.com
(312) 864-8200

Blue Cross Blue Shield
www.bcbsilcommunityfamilyhealthplan.com
(877) 860-2837

Blue Cross Blue Shield
www.bcbsilcommunityfamilyhealthplan.com
(877) 860-2837

Blue Cross Blue Shield
www.bcbsilcommunityfamilyhealthplan.com
(877) 860-2837

Harmony Health Plan
www.harmonyhpi.com
(800) 608-8158

Harmony Health Plan
www.harmonyhpi.com
(800) 608-8158

IlliniCare
www.illinicare.com
(866) 329-4701

IlliniCare
www.illinicare.com
(866) 329-4701

IlliniCare
www.illinicare.com
(866) 329-4701

Meridian
www.mhplan.com/il/
(866) 606-3700

Meridian
www.mhplan.com/il/
(866) 606-3700

Meridian
www.mhplan.com/il/
(866) 606-3700

Next Level Health
www.nextlevelhealth.com
(844) 807-9734

Molina HealthCare
www.molinahealthcare.com
(855) 687-7861

Molina HealthCare
www.molinahealthcare.com
(855) 687-7861

Next Level Health
www.nextlevelhealth.com
(844) 807-9734

Next Level Health
www.nextlevelhealth.com
(844) 807-9734

Medicaid-Medicare Plans
Medicaid-Medicare Plans

Aetna Better Health Premier Plan
www.aetnabetterhealth.com/Illinois
(866) 600-2139

Blue Cross Blue Shield
www.bcbsilcommunitymmai.com
(877) 723-7702

IlliniCare
www.illinicare.com
(866) 329-4701

Meridian
www.mhplan.com/il/
(866) 606-3700

Medicare Plans
Original Medicare Plan Medicare Advantage Plans Medicare Supplemental (Medigap)

Aetna Medicare Advantage Plan
www.aetnabetterhealth.com
(800) 282-5366

Facility services only,
no provider services

AARP Supplemental Insurance
www.aarpmedicareplans.com
(800) 657-8205

Facility services only,
no provider services

Fresenius Health Plan
www.esrdplans.com
(855) 598-6774

For persons with ESRD
requiring dialysis Special Needs Plan

Commercial/Private Plans (Including Marketplace Plans)
Commercial/Private Plans

Aetna
www.aetna.com
(800) 624-0756
Facility services only, no provider services covered

Blue Cross Blue Shield
HMOI plans
www.bcbsil.com
(800) 972-8088

Blue Cross Blue Shield Advantage HMO
(844) 433-8793

Blue Cross Blue Shield Precision HMO
(844) 433-8793

Blue Cross Blue Shield
PPO plans
www.bcbsil.com
(800) 972-8088

Blue Cross Blue Shield
of Illinois-Blue Choice
www.bcbsil.com
(800) 538-8833

Cigna
www.cigna.com
(800) 882-4462

United Healthcare
www.uhc.com
(866) 633-2446

To verify eligibility for any health plan, always call the phone number listed on the back of your insurance identification card. 

*Unless otherwise noted, plan participation includes coverage of Cook County Health provider and facility fees

Apply For Insurance

Open Enrollment for the Affordable Care Act Health Insurance Marketplace begins Nov. 1, 2018. The deadline for enrolling in the marketplace is December 15, 2018. You MUST enroll by December 15, 2018 to have health insurance in 2019. 

The Health Insurance Marketplace provides options for affordable health insurance plans sold by insurance companies. If you bought a health insurance plan through the Marketplace in 2018, you can renew your current plan or enroll in a different plan for 2019. 

Assistance with applying for Medicaid and All Kids or help with Redetermination is available year around by contacting Cook County Health. 

The Affordable Care Act made changes to the Medicaid program, making it different from how you might remember in years past. If you applied for Medicaid prior to 2014 and did not qualify, you now may be able to receive free or low-cost health insurance coverage through the Medicaid expansion. 

What is the Affordable Care Act? 

You might have heard of the Affordable Care Act (ACA), also known as “Obamacare.” This law requires that almost everyone be enrolled in a health insurance plan or pay a penalty. If you haven’t had health insurance in the past, you are now likely eligible and will need to sign up for some type of health insurance plan. 

What is the Difference Between Medicaid and the Health Insurance Marketplace? 

The Medicaid program, which allows individuals to receive free or low-cost health insurance coverage, will be expanding to cover all individuals with incomes below 138% of the federal poverty level (in 2018 at or below ~ $16,642 for one person or $22,411 for a married couple with no children). Medicaid provides comprehensive benefits and services including hospital care, outpatient care, and preventive and wellness services. 

If your income is too high for Medicaid, you can purchase private health insurance through the Health Insurance Marketplace, also known as the Health Insurance Exchange. The Marketplace will be similar to other websites you might be familiar with, like Expedia or Travelocity. Just as these sites find the best travel option at the best price for you, the Marketplace will allow you to compare health insurance options side by side and select the plan that is best for you. Families with incomes up to 400% of the federal poverty level (up to ~$100,400 for a family of four) will be eligible for support in the form of an income tax credit to assist you with paying for your plan. Those with Medicare, employer-sponsored insurance, or who are not legal permanent residents are not eligible to purchase plans on the Marketplace. 

How can I Prepare for Enrollment? 

Be sure to have the following information handy in order for us to help you complete enrollment on the Marketplace.  Your enrollment process will go much quicker if you provide all information required for enrollment: 

  • Social Security Number (document numbers for legal immigrants) 
  • Employer and income information for every member in your household who needs coverage (for example: pay stubs, W2 forms, Wages and Tax statements) 
  • Number of people in your household 
  • Policy numbers for any current health insurance plans covering members of your household. 

Where can I find more Information and Assistance with Enrolling? 

Information provided will only be used for enrollment assistance purposes. The information provided will not be retained after enrollment application is complete. 

Visit HealthCare.gov or www.getcoveredillinois.gov 

Call the toll-free federal help line, available 24/7, at 1-800-318-2596We can answer your questions over the phone or in-person. 

How can Cook County Health Help Me? 

Call (866) 223-2817, Monday through Friday 8 am to 7 pm and Saturday 9 am to 5 pm 

Contact a Certified Application Counselor (CAC) at any Cook County Health Facility (link for list of locations) 

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