Privacy Policy

Privacy Policy

Thank you for visiting the Cook County Health website and for reviewing Cook County Health’s Privacy Policy. Cook County Health does not collect any personal information when you visit our web site unless you choose to provide that information. The Cook County Health privacy policy is as follows:

During a visit to the Cook County Health website, if the website is simply browsed or information downloaded, certain information will be gathered and stored automatically about the visit. This information does not identify you personally. We automatically collect and store only the following information:

  • the Internet domain (for example, “xcompany.com” if a private Internet access account is used, or “schoolname.edu” if connecting from a university’s domain) and IP address (an IP address is a number that is automatically assigned to a computer when surfing the Web);
  • the operating system and information about the browser used when accessing the site;
  • the visit date and time;
  • if www.cookcountyhealth.org is designated as a home page;
  • the pages visited; and
  • the address of the web site visited immediately prior to visiting the Cook County Health site.


Collection and analysis of this information in the aggregate will help us enhance site performance, improve informational materials available on our web site, and improve overall customer service. If an e-mail message to Cook County Health is sent or a questionnaire, form, or other online survey found on the Cook County Health web site is completed, Cook County Health will maintain the information in accordance with applicable federal law.

Cook County Health does not disclose, give, sell, or transfer any information about Cook County Health web site visitors unless required for law enforcement or otherwise required by law.

For site security purposes and to ensure that this service remains available to all users, Cook County Health employs software programs to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Cook County Health ExpressCare and MyCookCountyHealth App Privacy

Below is the privacy policy for our published mobile applications. To perform correctly, some features of these applications may require the following permissions:

  • Current GPS Location – This app requires access to location data to identify and display facilities and locations near you.
  • Read and Write Files, Images, Video, and Audio – The app requires read and write access to your device’s files, images, video, and audio for downloading or attaching to messages or visits.
  • Camera Access – This app requires access to this device’s camera for video visits and attaching images to messages or visits.
  • Microphone Access – This app requires access to this device’s microphone for video visits.
  • Wi-Fi and Network Access – This app requires access to this device’s network status for troubleshooting and support.
  • IMEI Access – This app requires access to this device’s International Mobile Equipment Identity (IMEI) to perform video visits.

 

Data Retention Information

Below is the data retention policy for our published mobile applications as it regards to the retention and deletion of personal and health-related information collected through the Cook County Health ExpressCare and MyCookCountyHealth App. It details the duration for which data is kept, users’ rights to request deletion, and the procedures for submitting such requests.

Data Retention

Cook County Health retains personal and health-related information only as long as necessary to provide services, maintain operational records, comply with legal and regulatory obligations, resolve disputes, and enforce agreements. The information collected through the Cook County Health ExpressCare and MyCookCountyHealth App is managed in compliance with applicable federal and state laws, including HIPAA where relevant. This ensures that data handling meets regulatory standards for privacy and security.

Data Deletion

Users have the right to request deletion of their account connection and associated personal information from the Cook County Health ExpressCare and MyCookCountyHealth App at any time. However, deleting access to the app may affect the ability to use account credentials for sign-in. Additionally, certain medical or operational records may still be retained when required by law, regulation, or for legitimate healthcare operations.

Users who no longer wish to use the app or receive communications through it can request removal of their account access by contacting Cook County Health directly.

How to Submit a Data Deletion Request

Requests for deletion of account access or personal data can be submitted by contacting Cook County Health through the following means:

Contact Method

Details

Telephone (General)

1-877-621-8014

Office of Corporate Compliance

Cook County Health, 1950 W. Polk Street, Suite 9217

Telephone (Compliance Office)

1-877-476-1873

Deletion requests will be reviewed and processed within a reasonable timeframe consistent with applicable legal and regulatory requirements.

HIPAA Notice of Privacy Practices
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