Looking for a vaccine appointment? Visit vaccine.cookcountyil.gov or call 833-308-1988 (M-F, 7am-7pm CT) to learn more. Have you recently lost your health benefits due to COVID-19? You may be eligible for Medicaid or Marketplace insurance. Call 312-864-8200 and select #1 to hear about options and apply for health coverage.
ATTENTION: PLEASE READ CAREFULLY

Cook County Health continues to take steps to ensure the health and safety of our patients and staff and is working closely with local and state agencies, the U.S. Centers for Disease Control and Prevention, and our own Cook County Department of Public Health.

It is safe to come to our Cook County Health locations. It is important that you prioritize your health by staying on top of your regular visits and checkups. 

Update on Elective Surgeries 
All patients undergoing an inpatient or outpatient elective surgery will be required to have a negative COVID-19 test no more than 48 hours before the procedure. 
Universal Masking

Since March, all patients and staff are required to wear a mask when they enter Cook County Health hospitals and clinics. Bandanas, masks with valves or gaiters are not allowed. Cook County Health distributes masks upon entry.

Your mask should cover your nose and your mouth and rest under your chin. It should not be hanging around your neck or arm or under your nose. Avoid touching the mask while using it. To remove the mask, remove it from behind the ears and do not touch the front of the mask.

Visitor Guidelines: Effective Immediately 
To protect our patients, staff and community, Cook County Health has implemented restrictions on visitation at Provident and Stroger hospitals. With the current decrease in the number of COVID-19 admitted patients at Cook County Health, non-COVID patient units will allow visitors based on the following guidelines:
Visiting Hours are: Sunday – Saturday from 11 a.m. to 8 p.m.

Non-COVID Units

Each patient is allowed one visitor per day. If the patient is in a semi-private room, curtains must be pulled. Each visitor will be allowed to visit with the patient for two hours a day.

  • Visitors MUST have a badge that is visible at all times.
  • Badge expiration will be added at the time of check-in, and visitors will be made aware of the expiration time.
  • The same visitor can only visit once a day for a two-hour period during visiting hours.
  • Visitors MUST wear an approved mask covering their nose and mouth at all times.
  • Visitors will be screened upon entry, which includes a thermal temperature check and COVID-19 related questions. Those with a temperature above 100 degrees cannot visit.
  • Visitors MUST stay with the patient and are not allowed to walk into other patient rooms.
  • Visitors MUST be age 18 or older – unless the parent of a pediatric patient.
  • Visitors MUST adhere to visiting hours or risk being banned from visiting the patient during the current inpatient stay. 
Note: Some units may have additional visitation restrictions based on patient conditions. 
Designated COVID Units/Areas
  • No visitors at this time.
  • You can schedule a televisit with the patient relations department by calling 312-864-0185.

Maternal Child Health
Labor and Delivery

  • One primary support person is allowed.
  • Moms and/or their significant other who are positive for COVID-19 must wear appropriate personal protective equipment (PPE). They may remain in the room during a vaginal delivery with appropriate PPE.

4 South

  • Only a significant other will be allowed to visit throughout the entire stay.
  • The significant other will only be allowed on the unit if they do not have symptoms of a respiratory infection, including fever, runny nose, cough, shortness of breath.
  • If the significant other develops those symptoms while visiting, they will be asked to leave.
  • If a mom is an asymptomatic patient under investigation and her COVID-19 test is pending, the significant other can accompany her to 4 South and stay overnight if there is a private room available.
  • No visitors, including a significant other, will be allowed on the unit for symptomatic patients with a pending COVID-19 test or moms who are COVID-19 positive.
Neonatal Intensive Care Unit (NICU)
  • Screening for COVID-19 symptoms will be done prior to entry into the NICU.
  • Any visitor positive for COVID-19 will NOT be allowed in the unit. Social distancing must be maintained while on the unit, and parents must wear a face mask, isolation gown and perform hand hygiene prior to entering.

Pediatric Intensive Care Unit (PICU)

  • Both parents can visit or stay with the child during visiting hours at the same time.
Accessing Cook County Health Locations

John H. Stroger, Jr. Hospital Open Entrances:

  1. Main Campus Parking Garage
  2. Emergency Department
  3. Stroger Entrance 2 (main entrance off Harrison Street)
  4. Professional Building at Polk Street

Provident Hospital Open Entrances:

  1. Main Entrance
  2. Emergency Department

Main garage (entrance located off of Forrestville Avenue) is available for parking.

 

COVID-19 Testing

All COVID-19 testing at Cook County Health requires a doctor’s order.

Patients who are scheduled for an elective or same-day surgical procedure must have a COVID-19 test completed 72 hours ahead of time; otherwise, your procedure will be cancelled.

All women who are in labor also will be tested.

For your convenience, Cook County Health has COVID-19 testing tents outside of both Stroger Hospital at 1969 W. Ogden Avenue and Provident Hospital at 500 E. 51st Street. Please be sure to bring your doctor’s order with you.

Hours of Operations:

Stroger Tent

Monday – Friday, 7:30 a.m. to 3:30 p.m.

Saturday, 7:30 – 11:30 a.m.

Provident Tent

Monday – Friday, 8:30 a.m. to 4:00 p.m.

 

Clinic Setup

While we will continue to offer telehealth services to patients who do not require an in-person visit, our clinics are fully operational and have been outfitted with your health and safety in mind. If you have questions, please contact your provider.

Clinic seating areas have been rearranged or signed to maintain social distancing. Please follow all instructions with regards to seating.

We have also installed plexiglass dividers at the registration areas to ensure the safety of our patients and staff.

What to Do if You Feel Sick

If you have a fever, cough, shortness of breath, or you have lost your sense of smell or feel like you have the flu, then call your provider or the hospital for directions on where to go to be screened and tested.

How to Best Protect Yourself Against Infection
  • Wear a mask outside of your home.
  • Wash your hands frequently
  • Maintain social distancing. We recommend at least 6 feet between yourself and anyone who is coughing or sneezing.
  • Avoid touching your eyes, nose and mouth to prevent any type of virus from entering your body.
  • Practice respiratory hygiene. Cover your mouth and nose with a bent elbow or tissue when you cough or sneeze; dispose of the used tissue immediately.
  • Seek medical care if you have a fever, cough and difficulty breathing.
  • Stay home if you are feeling sick.
  • Get your flu shot.

For additional information and the latest recommendations on how to protect yourself and your family, visit the CDC, Chicago Department of Public Health and Cook County Department of Public Health websites.

How to Refill Your Prescription 

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