Cook County Health patients can request a copy of their Medical Records by submitting a Medical Record Authorization Release form either in-person or by mail/fax.

To request a copy of your medical records: 
Your request can be mailed/fax or submitted in person at any of the following locations: 

John H. Stroger, Jr. Hospital*
1969 W. Ogden Ave., Room 1100
Chicago, IL 60612
Phone: (312) 864-6152
Fax: (312) 864-9890 

Provident Hospital
500 E. 51st St., Room 1016 
Chicago, IL 60615
Phone: (312) 572-1527
Fax: (312) 572-1524

*All health center records can be obtained here.


Payments & Rates

Once your request is completed, your medical records and a corresponding bill will be mailed to you. 
The rates are outlined in the chart below, and you can pay by check or online at www.healthportpay.com. 
Original Medical Record Format Method of Delivery Estimated Fee
Electronic Medical Records
Delivered on CD or USB
$6.50 flat fee
Electronic Medical Records
Produced to paper
$0.90 flat fee electronic to paper
$0.32 for envelope plus postage and
$0.05 per page of paper
Hybrid (part electronic part paper)
Produced on CD and USB
$6.50 flat fee for electronic portion
$1.08 flat fee for a CD or USB for
paper converted to electronic format
Plus $0.07 per page of paper record
Paper Records
Delivered in paper form
$0.32 for envelope plus postage with
additional $0.12 per page of paper
Paper Records
Delivered via CD or USB
$1.08 for CD and USB with additional
$0.07 per page of paper


To Obtain Vital Records

Copies of birth, death and other official records for Chicago and suburban Cook County residents can be obtained from the Cook County Clerk’s office at www.cookcountyclerk.com or (312) 603-5656. 


To Obtain Images

To request images, please contact: 

Radiological Images: (312) 864-7070

Mammography Images:  (312) 864-3805


Other Departments

To contact other departments, please see the numbers below. 

Patient Support Center/Scheduling Options:   (312) 864-0200

Billing Records: (866) 223-2817

Patient Referral Support Center, Fax: (312) 864-7039

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