Expert Care from your Favorite Chair
To make it easier for you to get medical care, Cook County Health ExpressCare offers virtual immediate care to help treat basic medical issues. This means you can talk to a licensed Cook County Health provider from the comfort of your home. It’s fast, easy, and convenient — all you need is a computer, tablet, or smartphone and an internet connection!
Benefits of Virtual Immediate Care
Immediate
Care at Home
Private
& Secure
Easy
to Use
Start a Virtual Immediate Care Visit
Cook County Health ExpressCare offers virtual immediate care visits from 7:00am-7:00pm, Monday through Friday. Weekend hours of operation coming soon.
This service is available for adults and children of all ages.
What We Treat
Medical conditions
Cook County Health
ExpressCare treats
- COVID-19
- Cold symptoms (stuffy or runny nose, cough, or sneezing)
- Upper respiratory infection
- Flu symptoms (fever or aches)
- Rash
- Sinus infections
- Sore throats
- Allergies
- Asthma
- Eye infection
- Minor cuts or burns
- Minor pains, sprains, or strains
- Urinary tract infection
- Yeast infection
- Upset stomach or diarrhea
- Other non-emergencies
What
Cook County Health
ExpressCare does not treat
- Severe bleeding or burns
- Head injuries
- Severe uncontrolled pain
- Poisoning
- Severe Vomiting
- Pregnancy Complications
- Medication Refills
- Substance Use Disorders
- Behavioral Health conditions such as anxiety, depression, stress, burnout, withdrawal, or other emotional distress
- Thoughts of harming yourself or others
- Violent, erratic, or aggressive behavior
- Feeling like you have lost touch with reality
- FMLA medical certifications
How Does a Virtual Immediate Care Visit Work?
Virtual immediate care visits are a convenient option for certain appointment types. During the visit, you will be able to see, hear, and speak to a CCH provider and they will be able to see, hear, and speak to you.
If you encounter any technical issues, please call 312-864-7225.
Interpreters are available for patients who speak Spanish, Polish, Mandarin, Russian, Arabic, Hindi and other languages.
You must be in the State of Illinois at the time of your visit.
Be sure you are in a comfortable location during your visit. A provider will not be able to conduct a visit if you are driving.
You can invite family members to the visit to participate in your care journey, chat with your provider, and turn on captions and translations, using the buttons at the bottom of your screen.
If there is a long wait, you will receive an approximate wait time and can decide whether to wait.
Tips for your virtual immediate care visit
Your provider may be able to:
- Make a diagnosis during the visit
- Develop a treatment plan with you
- Prescribe medications
You can talk to a Cook County Health Express Care provider from the comfort of your home.
However, if you need to be seen in person, Cook County Health operates two hospitals and a network of convenient community clinic locations throughout Chicago and suburban Cook County.
To make an appointment for an in-person location,
We are here for you,
even after your virtual visit.
We want to make sure you have access to ongoing medical care. Your Cook County Health Express Care provider can connect you with a primary care physician or specialist depending on your health needs so you can continue to receive care. At Cook County Health, your health has a home.
Affordable Care
Cook County Health is committed to serving the health care needs of the residents of Cook County, regardless of their immigration status or ability to pay.
Cook County Health Express Care accepts most insurance plans. Visit our Billing & Insurance page for more information.
Financial Counselors can help you determine what health benefits you may be eligible for, including CareLink, Cook County Health’s program to help patients cover medical costs. To speak with a financial counselor, call (312) 864-2224.
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