Patient & Visitor Information
Visiting Cook County Health Locations
Cook County Health operates two hospitals and multiple clinic locations across Cook County.
Please read all the information below about visiting Cook County Health locations.
Visitor Guidelines
- Maximum TWO (2) visitors per patient at any one time to inpatient units.
- Maximum ONE (1) visitor per patient at any one time in our Emergency, Trauma, and Outpatient spaces.
- Visitation will be limited to those age 12 and over.
- Visitation hours will be from 11:00am-8:00pm with only the below exceptions:
- 24 hours for a labor support person
- 24 hours for parents and guardians of pediatric patients
- 24 hours for Emergency and Trauma departments
- Clinic and Procedural areas will be based on their hours of operation
CCH requires masks for all staff, patients and visitors (age 2 and older) in waiting rooms and exam rooms. Masks are currently available for pick-up at the front entrances of all CCH facilities. Additional mask stations will be deployed across Stroger and Provident hospitals.
All law enforcement officers on official business must check-in with the Cook County Health Police Department (Stroger Hospital, Room 1820) or security desk upon entering a CCH facility.
Notice of Privacy Practices
Notice of Privacy Practices – English
Notice of Privacy Practices – Spanish
Notice of Privacy Practices – Polish
Patient Bill of Rights
Patient Bill of Rights & Responsibilities – English
Patient Bill of Rights & Responsibilities – Spanish
Patient Bill of Rights & Responsibilities – Polish
General Consent to Diagnosis, Care and Treatment
General Consent to Diagnosis, Care and Treat – English
General Consent to Diagnosis, Care and Treat – Spanish
Power of Attorney for Health Care
Interpreter/Language Services
At Cook County Health, we are dedicated to providing high-quality and compassionate healthcare to all our patients. We understand the importance of clear and thorough communication in ensuring the best possible outcomes for those under our care.
We firmly believe that every patient and family member has the right to communicate easily with members of their medical care team. Whether you are deaf, hard of hearing, or a non-English speaker, we are committed to ensuring that communication barriers do not stand in the way of receiving the care and attention you deserve.
Our Services
- On-site Spanish language interpreters are available 24 hours a day, seven days a week.
- Polish: 6am-4pm, M- F; Weekends/Holidays 7am- 3pm.
- Our On-Demand phone interpreting services are available 24/7 in over 240 other languages through our telephone.
- Video Remote interpreting in 45 languages including American Sign Language.
- Assistive listening devices and closed-caption TVs are available for patients who are deaf or hard of hearing.
- CART (Communication Access Realtime Translation) services, also known as live captioning, are available to our deaf and hard of hearing patients who do not use American Sign Language. Services available upon request.
Contact Us
Should you require any assistance or have any specific communication preferences, please do not hesitate to call 312-864-5225 or speak to your provider, who will be more than happy to assist you in accessing the appropriate services.
Your well-being and comfort are our top priorities, and we are committed to providing you with the highest standard of care.
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Español 
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