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Alexandra Normington
Associate Chief Communications & Marketing Officer
Kate Hedlin
Senior Communications Manager
Members of the media in a CCH facility must be accompanied by a member of the CCH communications team.
At Cook County Health, it is important to protect our patients’ privacy and safety at all times.

To ensure this is achieved, we require members of the media to follow our protocol below. This includes interviewing, photographing, videotaping, requesting hospital information and updates on a patient’s condition.

  • Interviews and photo shoots must be scheduled in advance with our Communications Team for all patients, staff and providers.
  • When you arrive at one of our Cook County Health locations, you will be greeted by a member of our Communications Team either near the main entrance or another agreed upon location. For the John H. Stroger, Jr. Hospital of Cook County, please meet near the Emergency Department entrance. A Communications Team member will escort you to the designated location and remain with at all times during your visit.
  • A consent form must be signed before a patient can be interviewed or photographed.
  • If the presence of media seems as though it will interfere with the care of the patient at any time, the Communications Team may ask you to leave.

 

We appreciate your cooperation to respect the privacy and safety of our patients at Cook County Health.

The Freedom of Information Act (“FOIA”) is a state law that provides all persons with access to public records.

It is the general policy of the Cook County Health that all persons are entitled to full and complete copies of, or the right to inspect, the public records in the health system’s possession or under its control, within the parameters of the law.

Further information on the Freedom of Information Act can be found at Illinois Compiled Statutes at 5 ILCS 140/1.

Request for Public Records
All FOIA requests for public records must be in writing and must include the name, mailing address or other contact information of the requester, and a description of the public records requested.

 
For Records of the Cook County Department of Public Health, please contact:

FOIA Officer
Cook County Department of Public Health
Administration Building
15900 S. Cicero Avenue
Oak Forest, IL 60452

 
For all other requests, please contact:

Cook County Health – General Counsel
Attention: FOIA request
1950 W. Polk St
Chicago, IL 60612
[email protected]

Fees
Cook County Health may charge fees according to the following schedule to reimburse its actual cost for reproducing and certifying, where applicable, public records and for the use, by any person, of the equipment of the Health System to copy records. No fees shall be charged for the first 50 pages of black and white, letter or legal-size copies. Cook County Health may provide information on diskette, cd, or electronic form, and the cost shall be the actual cost incurred by the health system. Fees for reproducing records in any form not listed herein shall be based on the actual cost incurred by the Cook County Health. Additional fees may be charged as provided by law.

Where it is anticipated that fees to the requester will exceed $25, the requester shall be notified of the amount of the anticipated fee. The requester shall be extended the opportunity to modify the request.

Where the anticipated fee exceeds $25, an advance deposit of either 25% of the anticipated fee or $25, whichever is greater, may be required before the material will be reproduced. Where a requester previously failed to pay a fee, an advance deposit of the full amount may be required before the material will be reproduced. When required, if the advance deposit is not received within 30 days following notice of the advance deposit due, the request will be deemed to have been withdrawn.

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CCH Holiday Hours

Stroger Hospital and Provident Hospital are open 24 hours a day, 7 days a week, including holidays. If you are experiencing a medical emergency, please dial 911, or go to your nearest emergency department.

CCH Health Centers will be open limited hours for the holidays.

Thanksgiving Day – Thursday, November 28, 2024: CLOSED

Christmas Eve – Tuesday, December 24, 2024: 8 a.m. – 4 p.m.

Christmas Day – Wednesday, December 25, 2024: CLOSED

New Year’s Eve – Tuesday, December 31, 2024: 8 a.m. – 4 p.m.

New Year’s Day – Wednesday, January 1, 2025: CLOSED